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Error msg: “Can’t send invite right now. Try again.”

dhausam
Community Member

I’m signed into my Google nest through my Google account and unable to invite my spouse to the household.

I get this error message: can’t send invite right now. Try again.

also, I am an Apple Music subscriber, and Google nest will not link to my Apple Music account. I go through the process and when I’m done it’s still says Apple Music is not signed in and the default free month of YouTube music is in priority position.

17 REPLIES 17

1dhel1
Community Member

Same problem here. I also cannot add any members too my household.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

dhel11
Community Member

Yes, the issues still exists.

I granted access according https://support.google.com/a/answer/9620347

And added nest as trusted service

Thanks Dave

rsfellman
Community Member

I cannot share my google home with anyone. "Cannot send invite right now"

drumstart
Community Member

Same here. 

jacquick
Community Member

I can't either

JustGary
Community Member

Having the same issue. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

Are you going through the following steps?
 

  1. Open the Google Home app Google Home.
  2. Switch to the home you want to share.
  3. At the top, tap Add Add and then Invite home member and then Invite person.
    • If you don't find "Invite home member," tap Add person to home.
  4. Enter the name or email address of the person you want to invite to your home and then tap Next.
  5. Review what’s shared when you add someone to your home and then tap Next.
  6. Review the person’s access to your home and then tap Send.
  7. If your Google Family Group isn’t full and the person you’re inviting isn’t already in one, you’ll get the option to invite them to your Google Family Group.
    • To invite them, tap Add to Family.
    • To skip this step, tap No Thanks.
    • Note: You can have up to 6 members in a Google Family Group.

The person you invite will receive an email with instructions.

Note: If the person you want to invite already requested to join your home, you’ll need to accept that request instead of sending a new invitation.

 

Please let me know if you need further assistance.

Best Regards,

Brad.

JustGary
Community Member

I did all of those things. I think my problem may have been caused by inviting someone with a G Suite email. 

Brad
Community Specialist
Community Specialist

Hey all,

 

I am so sorry to hear that you are still experiencing this issue! Those troubleshooting steps usually do the trick! Well, the main issue here would be that they are most likely using a Gsuite email address. These pretty much do not work well or at all with our Nest products.

 

Best Regards,

Brad.

jacquick
Community Member

I've followed all those steps and still getting message "can’t send invite right now. Try again". I successfully added someone a few weeks ago, and now there is still only two of us but I can't send the invite to anyone else because I get that error message. The people I am trying to invite do have Google accounts/gmail email addresses also.

Anastrophe
Community Member

same here - can't sent and invite, and also cannot request access from the other user either

 

 

dmk321
Community Member

Same issue for me. I’m Trying to invite my spouse and get the “Can’t send Invite right now - Try again” error. She has a Gsuite email address, not a gmail address.

Dcmetta
Community Member

Same issue here

MichelleHD
Community Member

Is anyone going to fix this ever? It's obvious that it's an issue on Google's side. Pretty dumb that one google product cannot talk to another.

Totally agree with MichelleHD. 

This needs a fix ASAP

Isaac
Community Member

Same - this is actually ridiculous! So Google Nest can’t use a Google email address? … what? Why can’t you just add anyone you want? Makes the Nest near worthless. So weird.