Google Home member cant see devices

[simonwait]

We have several nest devices in our home and myself and my wife use our phones to both access those devices and the home away assist for turning the heating on etc.

We now want to add my son to this so the heating will come on when he gets home.  He has been invited to join the family and has accepted.  He shows in the family as a member but when I go into the nest app and login it doesn't show any devices.  Ideally, I want him to not be able to actually use any of the devices but to influence the home and away assist.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.