Nest Subscription Issues

[BnN]

I have an annual Nest Aware subscription that renews every June. For the last month I haven’t been able to see any video that’s over 3 hrs so it seems my subscription is not linked to my house any longer. Very frustrating as I need to see my place. 

Can someone please let me know what I need to do to connect my subscription? 

[Brad]

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[James]

Hi everyone,
We just wanted to follow up one more time in case anyone else has any follow up questions or comments. If not, we'll go ahead and close this thread in another 24 hrs.

Thank you,
James

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.