Google Home removed, how to recover

[jsyn828]

In the process of installing Google Home on my work device, I accidentally removed my Google Home account. As a result, all my devices and video history linked to my Nest Aware account were also deleted. How can I recover the video history associated with my account?

This is extremely important as I am currently assisting the police department with a homicide investigation.

[MplsCustomer]

@jsyn828 

It depends on what you actually removed.

Did you simply sign out of your Google Account in the Google Home app? If so, you just need to sign back on to your Google Account in the Google Home app.

If you deleted your Google Nest "home/structure" in the Google Home app, your video history is deleted:

"Data associated with the home, such as video history from Nest cameras you might own or thermostat settings, is deleted."

https://support.google.com/googlenest/answer/9155535?hl=en&sjid=18062425338302261129-NA#zippy=%2Cdel...

If you deleted your Google Account (that is, deleted your gmail account), you can recover your gmail account (https://support.google.com/accounts/answer/7682439), but I suspect that your video history is gone.

[jsyn828]

Thanks, I was attempting to sign out, which I imagined what leave this room meant, because I did not see a sign out button/link. But unfortunately it removed my cameras, and was hoping the videos would still be associated with my Nest Aware account. 

[MplsCustomer]

@jsyn828 

I can't figure out how one is supposed to "sign out" of the Google Home app. It is not at all obvious.

If you selected the "Leave this home" option at the bottom of the Settings menu in the Google Home app, that would delete your Google Nest "home/structure", including any video history and access to Nest Aware features IF you were the only member of the Google Nest "home/structure".

If you were NOT the only member of your Google Nest "home/structure", then other members should still have access, and they could invite you back.

https://support.google.com/googlenest/answer/9155535?hl=en&sjid=18062425338302261129-NA#zippy=%2Crem...

[jsyn828]

Ill will try, but it looked like it removed it from my other invited accounts as well. 

[EdmondB]

Hello jsyn828,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Best,
Edmond

[jsyn828]

Thanks, when the other users opened Google home, the cameras were not there. So it did not work.

[MplsCustomer]

@jsyn828 

I'm still not clear exactly what happened in your case. Perhaps you should consider contacting Support, using the link and instructions in the post below, so you can explain what happened and get assistance:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hi there, 

I just wanted to jump in real fast to see if you saw MplsCustomer’s latest reply and to see  if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Regards,
Edmond