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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest app constant log-out in iOs15

Since upgrading to iOS 15, the Nest app continues to log out after about a minute of use. It’s really frustrating as it’s not much time to review videos from cameras. You have to log back in each time and the the cycle repeats. After a couple of time...

Gaspar by • Community Member
  • 3096 Views
  • 8 replies
  • 1 kudos

Resolved! Nest camera video history playback not working

Hi,I have been having trouble being able to see the video history for my nest Hello doorbell and camera. I use the Nest app on iOS. I click on the history but it won’t play like it used too. Please help. thanks!

Ozzy by • Community Member
  • 90546 Views
  • 17 replies
  • 42 kudos

Resolved! Nest aware is not working anymore

I have had a Nest Aware subscription on my Nest Hello for a while and a few weeks ago the app stopped showing me video history. It then said “get more with Nest Aware”. Since it wasn’t seeming to see my account, I merged my Nest and Google accounts a...

JWhit29 by • Community Member
  • 19095 Views
  • 15 replies
  • 10 kudos

Adding nest in/out camera to nest aware

I have two of the older nest cameras on a nest aware subscription. I just purchase two next in/out cameras and added them to google home. How do I add them to nest aware?How do I see them in the nest app?

td1223 by • Community Member
  • 1027 Views
  • 3 replies
  • 0 kudos

Sudden disappearance of nest aware

Hi!My mother and I have been subscribed to nest aware for a few years already and everything has been well. But suddenly, about a week ago our nest aware has been acting strange and not showing us previous content and face recognition isn’t working. ...

Mchu426 by • Community Member
  • 978 Views
  • 3 replies
  • 0 kudos

Subscription

I have not received my full subscription refund for my accounts I received one out of three and also I wanted to know if I did new subscription when will I receive my old subscription money back

Fdrams by • Community Member
  • 1052 Views
  • 3 replies
  • 0 kudos

Google Home member cant see devices

We have several nest devices in our home and myself and my wife use our phones to both access those devices and the home away assist for turning the heating on etc. We now want to add my son to this so the heating will come on when he gets home. He h...

simonwait by • Community Member
  • 1288 Views
  • 3 replies
  • 0 kudos
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