Google Nest cannot email to my account for Nest

[DCM]

When the person for Google Nest tried to email me to verify my Nest account, they were unable to do so.  For some reason my email for my nest account does not accept emails from them.  I need help as now I am being charge for 2 Nest Aware accounts.

[SteveT1]

Hi there, 

Sorry to hear about that. Have you migrated your Nest Account? How are you trying to remove you 1st Gen Nest Aware?

You can check this article on how to Troubleshoot 2-step verification if you can't receive emails from Nest. You can try these steps if you want to cancel your 1st Gen Nest Aware subscriptions:

1. Visit https://bit.ly/3rEq0Tu.
2. If not signed in already, select Sign in with Nest.
3. Select Cancel subscriptions.

Regards,

Steve

 

[SteveT1]

Hi there,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad