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Google nest hub max is completely dead

Sonny20
Community Member

Hi my google nest hub max has suddenly died and can not start. I have tried everything listed on google like 11 times start and reboot from account but nothing works. This morning took the power adaptor to check at jaycar where they confirmed the voltage is 24 but its reciving 23 , unfortunately they did not have the same pin which fit the hub max. If you can help and suggest the way to fix this. The nest software is up to date.

2 REPLIES 2

Alex_S
Community Specialist
Community Specialist

Hey Sonny20,
 

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Hub Max. We'd like to take a deeper look into this. Kindly fill out this form and let us know once you're done.
 

Regards,
Alex

Lance_L
Community Specialist
Community Specialist

Hey Sonny20,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

 

Thanks for the help, Alex.

 

Cheers,

Lance