Google Nest sign in issues

[dash3]

Hi I cannot sign in on my nest protect app for my smoke alarms. I dont believe I ever migrated it but signing in with normal google account is just not working and when I seek to change password I do not recieve the email it claims to have sent to be able to do this. I need some assistance please.

[zoeuvre]

Hi dash3, 
 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

Instead of selecting Sign in with Google on the Nest app, select for Sign in with Nest that is found at the bottom of the page, then continue to sign in to your account.
 

Let us know how it goes.
 

Best,

Zoe

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello dash3, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe