Switching Nest Aware Subscription

[snadams1214]

Hi! I have two Google accounts and I accidently subscripted to Nest Aware to the Google account not connected to my camera/home account. I have canceled the subscription but when I tried to get the subscription on the right account, I get this error message:

"The Nest Aware subscription for this home is managed by a different user. Please contact this user to make changes to the subscription."

How do I get it to switch to the other account?

Thanks! 

[MplsCustomer]

@snadams1214 

I don't think you should get that error message unless you have more than one member of that Google Nest "household" and that member has a subscription.

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EdmondB]

Hello snadams1214,

Checking in — did you get a chance to follow the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help. 

@MplsCustomer, thanks for the help.

Best,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[snadams1214]

Hi all! I'm all fixed and back in action. Thank you, thank you!

[EdmondB]

Hi there,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Regards,
Edmond