Google pay account problems

[lisag]

I tried to pay for Nest Aware for 3 cameras on Google Pay.  I submitted my ID and the form 5 weeks ago.  Still, "In Process".  There is a Case ID for "Payments Compliance".   If I owe Google money, can't they just let me know so I can take care of this and get the service I need?

  Sometimes people depend on their cameras and video  for important security matters.  If I can't get this resolved what use are the two new cameras that I just purchased?   

Doesn't seem to be a human being I can talk to about this.

[janthadeus]

Hi lisag,

I'm sorry you've had to deal with this, thanks for trying to verify your account. I definitely know the importance of your video recording. To help you rectify this, please reach out to our Google Store experts.

Best,

JT

[janthadeus]

Hi lisag,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

JT

[aatienza]

Hey lisag,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie