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How can I renew my subscription

Penny
Community Member

How do I renew my subscription 

7 REPLIES 7

ctcomsa
Community Member

Hi Penny I'm not sure if you are having a issue or not, You can just go to the google store, then click on subscriptions on the top. scroll down to nest aware or aware plus. or just hit the link.

https://store.google.com/us/product/nest_aware?hl=en-US 

Curtis

TeeLee
Community Member

If your subscription has expired, you can still renew through the Google Store, Nest Aware. Unfortunately, like many long time customers, you will lose ALL PAST FOOTAGE. Your renewal DATE will be the start of your recovery footage & depending on what level subscription, you will see some unfortunate changes in the new options.

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,

Brad. 

labtekgrl1
Community Member

I renewed my subscription and my system is not saving my recordings

Brad
Community Specialist
Community Specialist

@labtekgrl1

 

I am glad to hear that you renewed your Nest Aware Subscription! You should start seeing that information again. But you would lose whatever you had before you subscribed. Is that the case with you?

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.