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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Premium with no 24/7 surveillance

So my trial just ended even though I really didn't need the trial since I automatically wanted to start off with premium because I wanted the 24/7 surveillance for last 10 days. Now my trial has ended and I've actually paid for my monthly for my subs...

Zenthia7 by Community Member
  • 237 Views
  • 1 replies
  • 0 kudos

Google home premium

I upgraded to AI Plus and my Google home app hasn't upgraded to Google home premium yet. It's been 12 hours. Is that long enough to wait or should it be working by now?

Drmcki by Community Member
  • 334 Views
  • 2 replies
  • 0 kudos

Home "Premium"

Home premium subscription lapsed for a few hours.All my "premium" cloud footage deleted. It's the final straw. I went all in on Google. For years.Wifi ProCameras, home and businessPhonesSubscriptionsPhotosStorageCast devices all over the house.I'm do...

Scrote by Community Member
  • 769 Views
  • 6 replies
  • 0 kudos

ADT selling Google Nest Aware Plus

Hello, I want to make everyone aware of an ADT bait and switch issue I am having. I recently purchased through ADT Google Nest Cameras with Nest Aware Plus, so I could have access to 24/7 video recordings. ADT was happy to sell the Google Nest Camera...

Dsegmaze by Community Member
  • 193 Views
  • 0 replies
  • 0 kudos

Unable to cancel Nest subscription

Hello, I am being billed $240 for subscriptions for devices I do not own. I cannot cancel the subscription anywhere. Nest app, Nest website, Google store, it doesn’t exist and Nest Aware is no longer in the app. I have issued a chargeback from my CC ...

JD308 by Community Member
  • 191 Views
  • 1 replies
  • 0 kudos
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