Unable to cancel Nest subscription

[JD308]

Hello,

I am being billed $240 for subscriptions for devices I do not own. I cannot cancel the subscription anywhere. Nest app, Nest website, Google store, it doesn’t exist and Nest Aware is no longer in the app. 

I have issued a chargeback from my CC provider and locked the card so it cannot be billed but this is not a solution. 

can someone that actually knows something let me know how to cancel these subscriptions?

thanks. 

[ByronP]

Hi JD308,

Thank you for reaching out to the community. I see you’ve been billed $240.00 for a subscription and devices that are not appearing in your account. It sounds like you are unable to cancel these charges through the Nest app, website, or Google Store because the subscription no longer exists in your current view. I realize how frustrating this can be, and I’m here to help.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Byron