11-24-2022 05:42 AM
I just opened the box and got the 2nd camera operating, how do I update to Nest Aware plus during the Nest Aware trial period?
11-28-2022 09:08 AM
Hi there,
I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription.
Best regards,
Brad
11-30-2022 09:59 PM
Hi Brad,
The second link you provided (linking to page titled "Manage your Nest Aware subscription on the Google Store") says to visit this page (https://store.google.com/subscriptions?hl=en-GB) to upgrade from Nest Aware to Nest Aware Plus.
I am pretty sure I have Nest Aware at the moment, and I am considering upgrading to Plus, but the linked page (https://store.google.com/subscriptions?hl=en-GB) has nothing to will allow me to do this. All the links are just going back and forth between:
https://store.google.com/subscriptions/nest_aware?hl=en-GB
https://store.google.com/subscriptions
https://play.google.com/store/account/subscriptions
But there is no way I can actually upgrade. The websites seem to be designed by people who don't actually use them.
FYI: I am in Australia., if that makes any difference.
11-30-2022 10:03 PM
Do I need to cancel my current subscription first before I can upgrade?
12-04-2022 05:21 PM
Hi folks,
pipo, good question, you don’t need to cancel your free trial when you sign up for the Nest Aware Plus plan.
Here’s how:
Let us know how it goes.
I appreciate the help, Brad.
Thanks,
JT
12-04-2022 05:47 PM
Hi JT,
Thanks for the instructions. I believe I am following them correctly, but Account -> Subscription just takes me back to the same page: https://store.google.com/subscriptions?hl=en-GB , which looks like:
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But everything else is blank, other than a a box that says:
12-07-2022 06:23 PM
Hi there,
Checking back in — how's it going? Still need our help?
Best,
JT
12-09-2022 01:53 PM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, JT.
Thanks,
Archie
12-01-2022 03:12 PM
12-04-2022 06:00 PM
Hey there,
Gotcha — thanks for sharing that with us. Below are the steps on how to upload a screenshot:
Regards,
JT