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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 28071 Views
  • 186 replies
  • 45 kudos

Retrieve history

Hello,Is there any way to retrieve footage from longer ago than our account normally allows?

mattp by • Community Member
  • 552 Views
  • 4 replies
  • 0 kudos

No more video

Ever since google and nest joined my cameras are not working like they were when I first bought them and signed up with nest gonna wait till contract ends and cancel my subscription no security what’s so ever terrible no more video just pictures

Kelster by • Community Member
  • 1015 Views
  • 4 replies
  • 0 kudos

Nest camera (wired) not picking up people

Hello,I have raised this issue previously but not had a solution. My nest cameras will not identify a person in its field of view. If something happens like someone walking across the drive it is not recorded unless something else happens at the same...

Andybrad by • Community Member
  • 302 Views
  • 1 replies
  • 0 kudos

Can Nest Aware Facial Recognition Unlock an August Lock

I'm looking to set up a home routine so that my nest cameras can unlock the door for my family when it detects any of them. I have a new August lock and it's added into my Home app. Anyone done this before? Is it possible? When setting up routines, I...

h-dub by • Community Member
  • 435 Views
  • 1 replies
  • 0 kudos

Heat Link

Heat link stopped working H71. code, followed what it said.Called out an engineer who confirmed that we have electricity. Have been without heat since Monday.

Mike964 by • Community Member
  • 528 Views
  • 4 replies
  • 0 kudos

Cannot communicate with google nest mini error fix

I was fighting with my nest mini v2 for days trying to connect it to my wifi. kept getting an error (cannot communicate with nest mini) right after the select wifi screen. I tried everything, Power cycling my phone, the nest and my router. Re-install...

johnwhat by • Community Member
  • 469 Views
  • 5 replies
  • 0 kudos

Prepaid Nest Aware disappeared after 5 months

I paid $60 in October for a 1 year Subscription. My Nest Aware account simply disappeared. I had to buy it again. Error msg states "Warning you are not using 1 or more of your subscriptions. You are not part of the Home App. Ah, I didn't cancel or el...

recording history

i did not have a suscription last week and from today i have it. Will I be able to see events from last week?

luismaleh by • Community Member
  • 256 Views
  • 2 replies
  • 0 kudos
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