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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 35658 Views
  • 186 replies
  • 47 kudos

Nest (google) cam keeps turning off

My Google (Nest) cam is always wired (can operate on battery, but I choose to keep it plugged in). I want it on all the time to check the history (monitoring pet feeding) but almost every time I check in it’s turned itself off a couple of hours earli...

SimVan by • Community Member
  • 6156 Views
  • 10 replies
  • 4 kudos

Is it possible to view / download clips with the free subscription?

Hi,I just installed my first Nest Doorbell (wired). The live stream is working perfectly and I'm able to see the steady images of events on the timeline thru the Nest App. However, I'm unable to see the playback of an event and I was wondering if thi...

SIMONST3R by • Community Member
  • 383 Views
  • 4 replies
  • 0 kudos

Subscription

You already have my information and since no one helps me I need to cancel my subscription noe

No recorded events with nest aware

Hi!My Nest cam (purchased Nov 2021) will only show recorded events for the past 6 hours, although I do have Nest Aware. I am using my Google Home App and checked the separate Nest App (just to see) and it redirects me to my Google Home app. Can you p...

casey901 by • Community Member
  • 496 Views
  • 4 replies
  • 0 kudos

Need a feature to split incorrect faces

Just got a nest doorbell and the facial recognition is tagging faces in the wrong people. When I try to move the face to the correct person, it gives no option to move to the correct person or add a new person, only the option to delete the face. Why...

Chris12 by • Community Member
  • 542 Views
  • 5 replies
  • 2 kudos

Where is Nest Aware?

My nest app gives no option for signing u for nest aware. Why would you make signing up so difficult?? And getting help is ridiculous. It’s taken me 20 minutes just to find a help forum and there’s no one here to help! I have to wait around for some ...

PiperSkih by • Community Member
  • 479 Views
  • 5 replies
  • 0 kudos

Nest WIFI BUFFERING - apps and iPad updated!!

Hello I have 5 nest cameras and over the past month I have had constant buffering on my nest app. All iPads are up today, apps are updates and subscription is still valid, so i'm not to sure what is happening. Any assistance would be appreciated.

BronwynM by • Community Member
  • 836 Views
  • 5 replies
  • 0 kudos

Wired outdoor camera is missing events

Every morning when I take my dog out the camera misses the event of me going out the door. It does capture the event when I return a few minutes later. If you go backwards reviewing the footage you can see me leaving so it's there, but no event is cr...

JMH100 by • Community Member
  • 422 Views
  • 5 replies
  • 0 kudos
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