Multiple Aware subscriptions for different locations? That's the end of my Nest Aware Plus service

[TorontoTim]

I have a measly 4 cameras at 2 different locations.  I pay for a Nest Aware Plus subscription.

When I set up the 2 cameras and a second location, there is no prompting or messaging to advise that this second location will not be covered by my Nest Aware Plus subscription.

So I go ahead, create another location, pair the cameras and everything is great, except I don't get the full 24/7 recordings for this other location.

Finally take the time to reach out to support only to find out my $160 annual fee only covers one location.  I can pair all 4 cameras to the one location and then move them if I want and I know I'll get the full service on all 4 cameras, but if I associate them with the second 'home' I lose out?

This is nuts.  Right up there with not being able to provide feedback through a browser - only through the app on my phone or tablet.

Bye bye Google Nest Aware Plus and Google One.  Over $300 a year for these services which I can replicate elsewhere easily.

Sad that Google has messed Nest up so badly.

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I am afraid that you would need a separate Nest Aware subscription per Home/structure. You can learn how to purchase a subscription for your second account here. 

Best regards, 
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad