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Nest Aware

Blog Posts

Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest Aware Gen 1 Credit Card Update

I cannot seem to provide an updated credit card for my Nest Aware subscription.I have a Nest Aware (Gen 1) subscription for my Nest Hello (doorbell camera). It automatically charges my credit card annually. I have merged my Google and Nest accounts (...

Ontario1 by Community Member
  • 2119 Views
  • 7 replies
  • 0 kudos

Nestcam hacked

My Nestcams are hacked. I cannot get control of them again. It keeps saying they are registered to another account and my camera is on. I tried recovering it and that’s the only message I get, that the other person has to remove it from their account...

kwerner31 by Community Member
  • 2904 Views
  • 9 replies
  • 0 kudos

Unable to log into my account help

How can I reset my nest account 2 step verification if I do not have access to my old phone # to get the verification code..

Cindi1 by Community Member
  • 729 Views
  • 3 replies
  • 0 kudos

Resolved! Nest aware app view on computer

I added two new nest cams to the Google home app. They don't show up in my nest aware app. How do I get them to show up there? I read a blog post that says the new second generation nest cams can't show up in the nest aware app. If this is true, I am...

Fionaspear by Community Member
  • 1622 Views
  • 4 replies
  • 0 kudos

Add payment

I thought I updated my payment info but now subscription has ended 

nora26 by Community Member
  • 801 Views
  • 4 replies
  • 0 kudos

Nest Camera

Why do my 3 outdoor Nest suck so much? They turn off all night/day and I pay an annual fee for this poor quality product. Friends of mine have equal quality WYZE cameras with no fees and they run 24/7…. I’m pretty close to throwing these cameras out ...

Daveedgar by Community Member
  • 1058 Views
  • 4 replies
  • 0 kudos

No video feed on any events with nest aware?

I have just renewed Nest Aware and I’m not able to see any video for any events, even for motion/sound/person/doorbell ringing, it just comes up with a blurry photo not a video.(nest doorbell camera)with my previous subscription I didn’t have this is...

SandyS by Community Member
  • 841 Views
  • 4 replies
  • 0 kudos
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