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How to Request for Refund for Nest Subscription if Paid for the Year?

colleenmsalgado
Community Member

We recently moved into a new house and will no longer be using Nest. However, Nest managed to charge my credit card for the Annual Subscription before giving me the chance to select if I want the annual or simply cancel service altogether. We no longer have the cameras as we were required to use a totally different service in our community. Can you please advise how best to request for even partial refund (11 out of 12 mos)?

3 REPLIES 3

Ashepherdson
Gold Product Expert
Gold Product Expert

Contact Google support directly at

https://support.google.com/googlenest/gethelp

 

 

 

 

 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS