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How to renew your yearly subscription

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.


Original poster: Pat Mccluan 


I need to know how to renew my yearly subscription how to pay for it

Community Specialist
Community Specialist
Hi Pat Mccluan,
Your Nest Aware subscription renews automatically. Renewals are billed to your on-file payment method every month or year, based on the billing cycle you first selected.
-from David King(Product Expert)

I just got an email to say my subscription had been cancelled presumably using an expired credit card. I had no warning just an email to say my account had been cancelled and video history deleted. Pretty poor customer service. I can’t see how to renew on the app either. 

Literally been trying for 24 minutes as well. Can’t renew subscription! Is it cause my cam is from 2017??

This is honestly, the biggest load of crap out there.  They acquired millions of Nest users and can't service them.   Wow.


Community Member

I cant figure out how to update my payment method either! 

Community Member

How the he'll do I change payment why do I have to spend hours surching your **bleep** and not find payment why do you hide it from me

Community Member

I need someone to call me Spanish speaking so I can pay my subscription