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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Unable to cancel the Nest aware subscription

I've been trying to cancel Nest Aware subscription since 2024 September since I have moved to new address, but I'm not able to do so.Now the one year is up and I was just charged $80 for new year worth of subscription.Help page is worthless and i can...

seungjlee by • Community Member
  • 1568 Views
  • 5 replies
  • 4 kudos

Nest Aware Plus ‘Migration Currently In Progress, please try again later” (support only X, Facebook)

This message has an appeared for a few years now when accessing subscription details. Nest Aware Plus video history is working and continues to be charged annually, but subscription / billing support only available by X or Facebook. I can’t get acces...

Chopsnest by • Community Member
  • 482 Views
  • 2 replies
  • 0 kudos

How to export faces

I want to backup the list of faces. How do I do that? If no first party support for this, any third party ones?

CyberMew by • Community Member
  • 546 Views
  • 1 replies
  • 0 kudos

Resolved! Nest Aware overcharged me Oct 2024 and I am still trying to resolve April 2025

I have three case numbers hours of phone help calls and over 50 emails back and forth and no one at Google Nest Senior Technical Support has fixed my account. I was charged twice the agreed rate because I did not migrate to the new GEN 2 price plan, ...

Nestor aware

I’m getting charged the eight dollars a month but when I try to cancel it through my phone, it says I don’t have a subscription. Cannot get a hold of anybody no phone number and all your robots. Just hang up the phone on me. It’s been at least 18 mon...

Charged twice

I have been charged twice for several years for the same subscription:1. NEST LABS PALO ALTO CA2.Google Nest CAIt's for the same service, for the same amount.Even on the subscription page, it says at the same time that no subscription is active, and ...

Free trial???

So I just signed up for the free 30 day trial of Nest Aware, and the setup skipped the option to enable extended video history. When I went to enable it manually, it said I needed a subscription, and to choose my payment option. "No big deal" I thoug...

Kookacola by • Community Member
  • 509 Views
  • 1 replies
  • 0 kudos

Nest Doorbell - Product reliability

Nest Doorbell - BatteryI am unable to see my video event history for past 30 days despite being on Nest Aware Trial. Context:I went out of my home yesterday morning at 8.30 AM. I had event history up to 8.30 AM. After 8.30 AM, 0 notifications, 0 even...

vinuthag by • Community Member
  • 428 Views
  • 1 replies
  • 0 kudos

Cannot Cancel Nest Aware Subscription

I, like many other users, am unable to cancel my legacy Nest Aware subscription from either my Google Account/Subscriptions or Nest's Self-Help Portal.I cannot even get in contact with Nest directly as their only channels for Support are Facebook & X...

LCrandall by • Community Member
  • 558 Views
  • 2 replies
  • 0 kudos

Nest Account Snafu

I migrated my Nest (1st Gen) account to Google several months ago and I have 3 problems: (1) I can't access my Nest/Google account except from my iPhone. The error message on my non-Apple laptop says I am not the owner of the account. (2) The Google ...

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