Refund for unused subscription

[Kathleenm]

I did not agree to an auto renewal for the subscription and we stopped using this months ago. Please refund  

[David_K]

Hi @Kathleenm 

To protect your privacy, we cannot help with account or billing related issues in this public community. To get the best support with this issue:

1. Go to Contact Us - Google Nest Help.
2. Select a category / product family, and type in a brief description of the issue, then click "Next".
3. Click "Other".
1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
2. If you're not signed into your Google account, you won't see the device selection dropdown.
4. Enter the serial number of your device (if applicable), then click "Next step".
1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
2. If you're not signed into your Google account, you won't see this step.
5. Review the available help resources, and if none resolve the issue, click "Next step".
6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[askibbs]

Have you been able to get a refund?  I had the exact same issue and can't figure out how to get in touch anyone to correct the problem.  I no longer use these devices.  It's beyond frustrating trying to deal with Google so I chose a smaller, more customer-friendly alternate.