I am planning to add subscription to my Nest door bell

[newton66]

I am planning to add subscription to my Nest door bell. I did not have subscription before . Can I still get event history , not video like 2 weeks back?

[MplsCustomer · Accepted solution]

@newton66 

This Help topic lists what you get with each subscription for each camera or doorbell:

https://support.google.com/googlenest/answer/9681538

[newton66]

Hi and thanks for your answer. When I try to go back just one day before my subscription . it says "the camera was offline" can anybody help me please . I started October 29th but I need history from October 27th.  I used to be on a 3 hours history only.

[MplsCustomer]

@newton66 

Video history for a Nest Aware subscription begins when you purchase the subscription.  It cannot be retroactive because Google Nest does not save video history without a subscription.  So if you purchased your subscription at 8 am on October 29, that's when your video history starts.