I cannot update my Nest Payment card for the subscrtiption

[Gapti]

Today my nest subscription runs out and I am trying to update the card details in my google account. It wont let me add/remove/update a card thats associhated with me Nest aware.

Been on the chat for an hour with this issue.

It looks like the expired card needs removeing from my account as it is the primary payment card for the nest.

[AndersC]

Hi @Gapti,

Thank you for posting in the community. It looks like you're having some inconveniences updating the card for the payment method associated with your Nest Aware subscription. I'm happy to assist you.

To provide you with the necessary steps to update your payment card, please provide the information requested below:

• Do you currently have a Nest Aware 1st Gen or 2nd Gen subscription?
• Have you tried to update your payment method through the Google Store, Play Store, or the Google Home app?

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[Gapti]

HI Anders,

I have a Nest Aware Plus subscription I dont know if its a gen 1 or 2. I have tried updating the card everywhere but get to the same problem each time. The expired card is associated (primary card) with the subscription so it wont let me move or update it. I cannot cancel the subscription either.

[jagonzales59]

Where do I go to update a canceled card on my nest account?

[AndersC]

Hi @jagonzales59,

Thank you for replying.

To provide you with the steps to update a canceled card on your Nest account, please provide the information requested below:

• Is the canceled card associated with a Nest Aware subscription?
• Do you remember having associated the card through the Google Store, Play Store, or the app?

Please keep me posted.

Regards,

Anders

[Gapti]

That is the pop up I get each time

[AndersC]

Hi @Gapti,

Thank you for replying and for the picture showing the error you're getting from the Google Store. This also confirms you have Nest Aware (2nd Gen).

Based on the error you're getting, I recommend you try with a different browser and from a different phone or computer to see if you continue getting the same error message.

If the issue persists, please let me know, and the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders

[Gapti]

Yes tried on my iphone on 2 browsers and on 5g and wifi same error message.