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I cannot update my Nest Payment card for the subscrtiption

Gapti
Community Member

Thursday

Today my nest subscription runs out and I am trying to update the card details in my google account. It wont let me add/remove/update a card thats associhated with me Nest aware.

 

Been on the chat for an hour with this issue.

It looks like the expired card needs removeing from my account as it is the primary payment card for the nest.

 

 

 

 

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1 REPLY 1

AndersC
Community Specialist
Community Specialist

4 hours ago

Hi @Gapti,

 

Thank you for posting in the community. It looks like you're having some inconveniences updating the card for the payment method associated with your Nest Aware subscription. I'm happy to assist you.

To provide you with the necessary steps to update your payment card, please provide the information requested below:

  • Do you currently have a Nest Aware 1st Gen or 2nd Gen subscription?
  • Have you tried to update your payment method through the Google Store, Play Store, or the Google Home app?

Please keep me posted. I'll be waiting for your response.

 

Regards,

Anders

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