I have a nest aware account that was last charged to my Credit card 9/22/21 but I no longer have vid

[JohnF]

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Original poster: Vicki Thomas 

I have paid for Nest Aware and my credit card was charged $6.00 on 9/22/21 but I no longer have video history.  Help, nest aware is not working even though I have been charged for it

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What troubleshooting steps have you done thus far?
• Have you tried to restart your camera?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[Tigerwilkes]

I have the same issue- I am not at the house as it is about 2 hours from my primary residence. I can see live view but no history despite having paid for the year for the aware service.