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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 42683 Views
  • 186 replies
  • 50 kudos

Subscription

Moved to a new finance software and noticed that nest has been charging me twice every month for my nest aware pro subscription since February 2023!! I assume it happened when I was forced to “move” my subscription from Nest to Google. I’m honestly m...

Kareit by • Community Member
  • 158 Views
  • 2 replies
  • 0 kudos

Viewing my events after subscription

I am extremely disappointed in the simple fact that I cannot view my nest video history after subscribing, it specifically says i cannot view until i get the subscription, so, i go ahead and RENEW it, (i did have it before, just couldn't renew it whi...

Linferg78 by • Community Member
  • 144 Views
  • 1 replies
  • 0 kudos

Resolved! Nest app connectivity

I need to speak with a human, not via text. I have a real issue with my nest app not connecting to my thermostat. I have been trying to resolve my issue for weeks. Google claims they want to help but no one follows through. can someone please call me...

Pia by • Community Member
  • 371 Views
  • 3 replies
  • 2 kudos

Need to cancel my Nest 1st Gen 5-day video subscription.

I need to cancel my Nest Awar 5-day video history subscription. I am able to see my subscription in the Nest Store website. And it gives me the option to cancel my subscription. But when I select that option, I get an error message saying: "An unknow...

Fuming by • Community Member
  • 463 Views
  • 9 replies
  • 0 kudos

Nest aware subscription

Hi, when i want to order a Nest aware subscription and want to change my account there, it jumps back to my main account.I removed cache and cookies and browsing historie, ik does not work. What to do?

Arjanboon by • Community Member
  • 210 Views
  • 1 replies
  • 0 kudos

Why does nest not allow less than 30mins hot water

Why does nest not allow less than 30mins hot water setting? We’re all under significant pressure (understandably) to use less gas, but the ability set the time less than 30mins is not helping! Anybody else as frustrated?

Documentation required to resubscribe to nest Aware?

Why is that I am required to submit any document before I resubscribe to nest aware?Is that necessary?It is just another way of proliferate identity theft by collecting people personal information for something that is needed.

Zkiaweh by • Community Member
  • 145 Views
  • 1 replies
  • 0 kudos

Overcharge on obsolete account

I moved my Nest camera to Google as I was told. My old account with nest was supposed to have been transferred to my Google account. I paid for my annual fee to Google and didn’t think again. Two years later and after an address change, I got Nest ch...

MyConcern by • Community Member
  • 317 Views
  • 5 replies
  • 1 kudos
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