03-18-2023 11:17 AM
I migrated my Nest Aware to Google on January 7, 2023. Since then I have been billed monthly by both Nest ($10.82) and Google ($6.49). How do I get the Nest billing to stop and receive a refund?
Answered! Go to the Recommended Answer.
03-18-2023 12:56 PM
You could try the "Contact us" option under "Nest Aware Premier Care" on the page below. They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
03-18-2023 12:56 PM
You could try the "Contact us" option under "Nest Aware Premier Care" on the page below. They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
03-18-2023 04:55 PM
Thanks for the help. No luck so far, but they are working on it.
03-22-2023 09:54 AM
Hi there,
I am afraid that we are unable to process billing inquiries here in the forum. You'll want to reach out to support for assistance by filling out this form, then a support agent will reach out to you with further assistance.
Best regards,
Brad
03-22-2023 11:25 AM
Thanks. I used the link provided by MplsCustomer and have received a refund.
03-22-2023 01:01 PM
Hi there,
I wanted to pop in and say that I'm happy to hear it's been resolved for you! leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad