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I'm being billed monthly by both Nest & Google.

JB63
Community Member

I migrated my Nest Aware to Google on January 7, 2023.  Since then I have been billed monthly by both Nest ($10.82) and Google ($6.49).  How do I get the Nest billing to stop and receive a refund?

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@JB63 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below. They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

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5 REPLIES 5

MplsCustomer
Bronze
Bronze

@JB63 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below. They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Thanks for the help.  No luck so far, but they are working on it.

Brad
Community Specialist
Community Specialist

Hi there,

 

I am afraid that we are unable to process billing inquiries here in the forum. You'll want to reach out to support for assistance by filling out this form, then a support agent will reach out to you with further assistance.

 

Best regards,

Brad

JB63
Community Member

Thanks.  I used the link provided by MplsCustomer and have received a refund. 

Brad
Community Specialist
Community Specialist

Hi there,

I wanted to pop in and say that I'm happy to hear it's been resolved for you! leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad