I pay for Nest Aware but where is it now?

[googlyeyeart]

Unfortunately I am unable to find a phone number related to my Nest subscription. I have paid for it a year and I see it on my nest account, but it is nowhere on my google account. I see in payments they continue to take money each month this past year after my 30 day subscription. Now I want to actually use it again, and in google nest it doesn't show the fact I have a subscription and pay. Does anyone have a phone number I can call to get this resolved. The auto intelligence answering they use just send me round and round with no option to even "chat" with someone online to ask them for help. Can someone help me? Thanks.

[David_K]

For account and billing issues, you need to contact the support team directly. Are these the steps you're using?

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.