Issues with Google Nest Doorbell Gen 2

[MentalOne]

Since this device has been out, I have found consistent issues that were not present with the original Nest Doorbell camera.  And, if it wasn't for Google sunsetting technology so quickly, I would've chosen to re-buy the original. I have indoor and outdoor IQ cameras all linked with the original familiar faces.  When setup the new Gen 2 doorbell, it automatically registered and saw the familiar faces.

Issues discovered:

1. Playback via app (since you can't view from a computer anymore) starts, then stops and spins.  Only way to really see the video is to download it.

2. Facial recognition is the worst I have ever seen and completely useless.  It announces people that are no where near the correct person. It think my daughter is my son (vice-versa) random people come to the door and it thinks its one of my other friends or father-in-law.  If someone is wearing a hat/sunglasses , it thinks its one of the familiar faces. Today it thought my wife was my son. All of these issues were non-existent in the original Nest doorbell. 

3. There is something going on weird with zones, announcing things that it shouldn't 

Google, please fix these things. The facial recognition is the most frustrating issue. 

[Brad]

Hey there,

Sorry to hear you're experiencing this, but we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[MentalOne]

The problem is that you say you are looking for ways to improve. making a product that doesn't work is not a way to improve.  Start with a functioning product then improve with features.  You took something what worked and broke it. It keeps notifying us of wrong people at the door, and playback stops seconds into playing.  Even my non technical family said the original nest was better.

[Brad]

@MentalOne

Sorry to hear you haven't had the best experience with your Nest camera or doorbell, I would suggest even more that you submit your feedback in regard to this inquiry, so our engineers can know. Thank you for your patience.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad