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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 27283 Views
  • 186 replies
  • 45 kudos

My Camera Won't connect

Hi everyone, I am having a bit of an issue. I just signed up to the Nest Aware, but I can't connect the camera. The privacy button is not on, I have restarted and reinstalled the Hub Max, but I'm still having the same issue. Every time I go into the ...

Subscription

You gave me a case number 2-15040000322127you tied my $120 payment for 10 recording for 1 year about 6 weeks ago with a 30 day free trial( which I never received) and then charged my cc. I have contacted nest for over a month about this issue. I chan...

Slow, very slow video playback on iPhone

When playing ideas back on my iPhone 11 15 is VERY slow. I have had this system for long time with no problems, it seems to have start about 2 weeks ago. What’s going on?

Wrs007 by • Community Member
  • 1578 Views
  • 6 replies
  • 2 kudos

how to get in touch with Senior Support specialists

Hi we have an open case that's been open for 5 days and the next step is supposed to be done by the Senior Support Specialists. The support staff that man the chat/phones say they can't do anything. Anyone have any success in contacting the Senior Su...

BC1 by • Community Member
  • 412 Views
  • 3 replies
  • 1 kudos

Solution to view Nest cameras on computer?

I've been using Nest with Nest Aware cameras in my businesses for 5+ years, but the move away from the Nest App without a solution to view ALL GENERATIONS of Nest cameras on a browser is ridiculous and will cause us to move away from Nest. Has anybod...

blascala by • Community Member
  • 389 Views
  • 4 replies
  • 1 kudos

Resolved! DATE/TIME Stamp - there must be a way?

I need to be able to save video clips with a date/time stamp for possible legal matters. I've searched heartily and it seems that there is no way to do this. What am I missing? I cannot believe that a new Google Nest camera with a Nest Aware subscrip...

Edubs by • Community Member
  • 986 Views
  • 3 replies
  • 1 kudos

Nest app

Hi , can't download a clip of my history event details. There is no option. I subscribe monthly. Help! Thanks! Angie

Google Nest cannot email to my account for Nest

When the person for Google Nest tried to email me to verify my Nest account, they were unable to do so. For some reason my email for my nest account does not accept emails from them. I need help as now I am being charge for 2 Nest Aware accounts.

DCM by • Community Member
  • 457 Views
  • 3 replies
  • 0 kudos

Nest aware App vs web

I have a nest aware plus subscription and can view my cameras fine on android, but I do not see any way to see the cameras on my computer. Is there a way to do this?

mike614 by • Community Member
  • 431 Views
  • 4 replies
  • 1 kudos
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