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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Second home aware access

I added a second home to my nest app, and added a thermostat and door bell. My original home is working fine. The second home doorbell camera is working, but not recording. It appears my first home is using nest aware and second home is not. Shouldn’...

be455x by • Community Member
  • 2142 Views
  • 7 replies
  • 0 kudos

Can you recover deleted history?

We had a small winter storm last night and there was a snow plow driver that was clearing the area around my apartment at around 4 am eastern time. The driver side mirror on my vehicle was cracked this morning when i noticed it. Not thinking, I delet...

CT76 by • Community Member
  • 5831 Views
  • 4 replies
  • 3 kudos

Resolved! Nest thermostat

My Google nest thermostat just started doing battery low every 12 hours. Had it for a month and it just started doing this. I do not have a C wire and they’re telling me I need to buy a new part. Is anybody else having this problem?

Resolved! Camera Turns Off After Doorbell Is Pressed

I have a 1st gen Nest Doorbell. Recently it has been turning the camera off whenever the doorbell is pressed. Trying to load the app, and answer the doorbell through my phone, takes precisely 30 seconds before the camera turns back on. It even shows ...

Gordonam3 by • Community Member
  • 10536 Views
  • 8 replies
  • 3 kudos

Nest thermostat stopped working

I bought a nest thermostat from my local power company and it stopped working after two weeks. The power company said to put in a claim with Google. So I found the warranty claim page and submitted a claim. THREE TIMES!. After two weeks I got an emai...

Resolved! Trying to cancel Nest Aware Free Trial

I was started on this free trial and WANT TO CANCEL. It is taking up way too much bandwidth. This is the FREE TRIAL I NEED TO CANCEL. THERE IS NO SUBSCRIPTION AS I NEVER INTENDED TO SUBSCRIBE. IN FACT, I HAVE NO IDEA HOW THIS FREE TRIAL EVEN BEGAN.Th...

Camera turns off when doorbell is pushed

My camera turns off every time someone pushes the doorbell button works all the time except when the doorbell is pushed and then it turns off and comes back on after the person has already left I have a nest doorbell cam it's wired in and it only sta...

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