Give me one good reason why I should continue my Nest subscription!!!

[groho]

I have made every attempt to renew my annual Nest subscription.  The Nest platform continues to respond in a loop, error processing using my updated account info.  This is one of the worst applications I've ever encountered, not user friendly, not worth the subscription fee.

[MentalOne]

How have you tried to renew?  Just out of curiosity, have you tried opening Chrome in Incognito?  It could be a cache issue with your system.  

[MplsCustomer]

@groho 

If you can't resolve it, you could try the "Contact us" link under "Nest Aware Premier Care" on the page linked below. They say: "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DiOS

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for the help, MplsCustomer and Emerson.

Regards,

JT

[mithinjones]

Same issue for me - This is very annoying. No one from Google support contact center is able to help! 

[EmersonB]

Hi folks,

@groho and @mithinjones Thanks for posting here in the community. I'm dropping by to ensure that everything is covered here. Were you able to contact our Nest Aware Premium Care team? Also, we would appreciate it if you could share with us the information that MentalOne is asking.

Thanks for lending a hand, MentalOne, MplsCustomer and JT.

Regards,
Emerson

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT