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Nest doorbell camera not saving past videos?

Community Member

I pay for the nest aware subscription monthly for 30 days of past video and it charges my account every month, but does not seem to be saving the videos. They delete within three hours!




That's the behavior you get with the newer cameras if you do NOT have a subscription ( Do you have more than one Google Nest "home/structure" or more than one Google Account, and could the subscription have been applied to the wrong Google Nest "home/structure" or Google Account?

You can check your subscription here; if you select your subscription, it will show which Google Nest "home/structure" it applies to:

In the Google Home app, you can also go into Settings | Nest Aware and see which subscription you have for the Google Nest "home/structure" to which you are connected.

If you still need help, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.."

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.


Thanks for the help, MplsCustomer and Brad.




Community Specialist
Community Specialist

Hi ErnestRomero33,


Thanks for posting here in the community. How's it going with your Nest doorbell and your Nest Aware subscription? Were you able to read the information and check the links shared above? In case you have an update you know where to find us.



Community Specialist
Community Specialist

Hi there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.