NEST AWARE ACCOUNT

[VANDELINA01]

EVERYTHING HAS BEEN FINE UP TO A COUPLE DAYS AGO.

I HAVE NO VIDEO HISTORY AND IT SAYS TO SIGN UP FOR NEST AWARE WHICH I ALREADY HAVE AN ACCOUNT AND AM BEING CHARGED $12 PER MONTH FOR.

IS MY ACCOUNT CLOSED? IF SO WHY? I WAS CHARGED ON NOV 12..

IS THIS A MIGRATING ISSUE? DO I HAVE TO MIGRATE TO CONTINUE TO USE IT? HAVE I MIGRATED ALREADY? I CANT REMEMBER.

CAN SOMEONE CALL ME AND TALK TO ME ABOUT MY ACCOUNT?

CAN WE EMAIL?

PLEASE HELP...

VANDELINA CASTALDO

[MplsCustomer]

@VANDELINA01

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,

Checking in — did you get a chance to speak to our Nest Aware Care Premier team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.
 

I appreciate the help, MplsCustomer.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie