New home came with nest products and worked fine 30 days up and aware service gone and I can’t play back videos? Is that how it’s supposed to be if so what a useless product.
I'm just another Google Nest customer. With the newer Google Nest cameras (those that work ONLY in the Google Home app), you get event video history free for the most recent three hours. For more coverage or for other cameras, you need a Nest Aware ($60/year) or Nest Aware Plus ($120/year) subscription:
@Thisisdoodoo I'm sorry to hear if you can't play your recorded videos. If you have the new version of Nest camera or doorbell, it comes with a free 3 hrs event video history and if it's the old version, it doesn't have that, but it can still detect an event and take a snapshot of it. In case you're interested in subscribing to Nest Aware just hit this link.
We appreciate your help here, @EmersonB. @Thisisdoodoo, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
