When I started with the free trial I could see video clips of persons who were identified at the door. During the trial period I subscribed for storage, but now all I see are still images and never see stored video. I have confirmed the wifi setup
Solved! Go to Solution.
Thanks very much for your response. My video playback now works just fine. I can't say what did it -- I deleted and reinstalled the Nest app, deleted and reinstalled the doorbell (after figuring out where to find the six-digit code, which is impossibly small), and restarted everything. Or maybe it's just that I had originally tried to subscribe on my iPhone, and maybe it didn't work until I did it over on the Google Store (although I think I've ended up paying for Nest Aware twice). In any case, the video now works!
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
I am glad to hear that you got it working! Because this issue has been resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.