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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 61699 Views
  • 186 replies
  • 57 kudos

overcharged for devices

I have 2 cameras and have been charged for 3. I can not get a contact number to report this and get my credit.

cdoubet by • Community Member
  • 225 Views
  • 1 replies
  • 0 kudos

Renewal Greed

Its so sad that I to have to find an alternative, I spoke with a rep today to ask for the $30 difference in the form of a credit since I been with them from day 1. Then he proceeds to give me crap about the changes. I'm like no, y'all are not offerin...

Resolved! Renewal issues

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

Subscription

I’m trying to Renew my subscription 

Google Nest now doesn't have facial recognition

So we had a Nest camera since 2017. Was paying a little over $10 a month.It finally went out last November 2023 and we bought a Google Nest.Noticed that same month that our monthly bill went up to $17. As everything else in the world, figured the pri...

EmilyD by • Community Member
  • 571 Views
  • 4 replies
  • 0 kudos

Really Need Help! Camera history

A car accident ended up with a vehicle on my front lawn yesterday. Police are requesting video history from my Nest/Google camera of the event. I simply cannot access this history from any of my three cameras. Every time I pull up an activity timesta...

potz by • Community Member
  • 467 Views
  • 3 replies
  • 0 kudos

Subscription

Moved to a new finance software and noticed that nest has been charging me twice every month for my nest aware pro subscription since February 2023!! I assume it happened when I was forced to “move” my subscription from Nest to Google. I’m honestly m...

Kareit by • Community Member
  • 256 Views
  • 2 replies
  • 0 kudos

Viewing my events after subscription

I am extremely disappointed in the simple fact that I cannot view my nest video history after subscribing, it specifically says i cannot view until i get the subscription, so, i go ahead and RENEW it, (i did have it before, just couldn't renew it whi...

Linferg78 by • Community Member
  • 254 Views
  • 1 replies
  • 0 kudos

Resolved! Nest app connectivity

I need to speak with a human, not via text. I have a real issue with my nest app not connecting to my thermostat. I have been trying to resolve my issue for weeks. Google claims they want to help but no one follows through. can someone please call me...

Pia by • Community Member
  • 700 Views
  • 3 replies
  • 2 kudos
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