Just still images, no stored video

[Rr0141]

When I started with the free trial I could see video clips of persons who were identified at the door.  During the trial period I subscribed for storage, but now all I see are still images and never see stored video. I have confirmed the wifi setup

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Rr0141 · Accepted solution]

Thanks very much for your response.  My video playback now works just fine.  I can't say what did it -- I deleted and reinstalled the Nest app, deleted and reinstalled the doorbell (after figuring out where to find the six-digit code, which is impossibly small), and restarted everything.  Or maybe it's just that I had originally tried to subscribe on my iPhone, and maybe it didn't work until I did it over on the Google Store (although I think I've ended up paying for Nest Aware twice).  In any case, the video now works!

[Kimhubb]

I have this same issue. I hate to delete everything. Is there an easier way?

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Rr0141]

It works now, thanks.  I just had to keep installing it.  

[Brad]

Hey Folks.

I am glad to hear that you got it working! Because this issue has been resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.