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Just still images, no stored video

Rr0141
Community Member

When I started with the free trial I could see video clips of persons who were identified at the door.  During the trial period I subscribed for storage, but now all I see are still images and never see stored video. I have confirmed the wifi setup

1 ACCEPTED SOLUTION

Rr0141
Community Member

Thanks very much for your response.  My video playback now works just fine.  I can't say what did it -- I deleted and reinstalled the Nest app, deleted and reinstalled the doorbell (after figuring out where to find the six-digit code, which is impossibly small), and restarted everything.  Or maybe it's just that I had originally tried to subscribe on my iPhone, and maybe it didn't work until I did it over on the Google Store (although I think I've ended up paying for Nest Aware twice).  In any case, the video now works!

 

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2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Rr0141
Community Member

Thanks very much for your response.  My video playback now works just fine.  I can't say what did it -- I deleted and reinstalled the Nest app, deleted and reinstalled the doorbell (after figuring out where to find the six-digit code, which is impossibly small), and restarted everything.  Or maybe it's just that I had originally tried to subscribe on my iPhone, and maybe it didn't work until I did it over on the Google Store (although I think I've ended up paying for Nest Aware twice).  In any case, the video now works!

 

View solution in original post