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Need crucial camera footage from a recently removed event

NickM1425
Community Member

Recently, I have gone on vacation and hid my wallet in a room where I have set up a Google camera. Due to the 30 event history deletion feature, I can no longer look back at the footage and see where I have put it. Could I temporarily get access to footage 37 days ago? P.S, I am using a different Google account for my Nest subscription.

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@NickM1425 

Unfortunately, you cannot retrieve it.

Google Nest says "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days." (https://support.google.com/googlenest/answer/9681538)

I suspect it would be unethical and/or illegal for Google Nest to retain history beyond the period we've authorized them to do so.

EdmondB
Community Specialist
Community Specialist

Hello NickM1425,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond

EdmondB
Community Specialist
Community Specialist

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

NickM1425
Community Member

So there is no way possible for me to get back the footage? If I upgraded my subscription to the one that has 2 months of history, will I be able to see the footage?

@NickM1425 

When you purchase a Nest Aware subscription, your video history starts with the date and time at which you purchased the subscription. Google Nest is not recording our video history without our authorization (via a subscription).

EdmondB
Community Specialist
Community Specialist

Hey there,

I just wanted to jump in real fast to see if you saw MplsCustomer’s latest reply and to see if you still needed some help on this. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Edmond

EdmondB
Community Specialist
Community Specialist

Hi there,


I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here

Best.
Edmond