Need two Nest Aware Plus subscriptions - Not getting rid of Nest App

[Steph83]

Use the nest app for 1st generation nest cameras need to add a 24/7 streaming for the new cameras and it only shows the old camera subscriptions. I do not like the google home app and do not want to stop using the Nest app.

How do i subscribe for the 2nd generation nest aware plus with the same email address as I need the 24/7 streaming recording for 8 cameras? I do not want another email account

[MplsCustomer]

@Steph83 

If you already using a Google (gmail) account when logging onto the Google Nest app, you can use that same account when logging onto the Google Home app, and if all of your cameras and doorbells are in the same Google Nest "home/structure", your Nest Aware or Nest Aware Plus subscription will cover all of your cameras and doorbells.

While you can view EVENT history for your older cameras in the Google Home app, you will still need to use the Google Nest app to view 24/7 history and to update settings and notifications, and you will need to use the Google Home app to view your newer cameras, including history.

[janthadeus]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, MplsCustomer and Emerson.

Thanks,

JT

[JaneZivic]

I have one camera that is no longer saving for 30 days like the rest.  It is a camera that I only use during the cold months of the year.  How do I get it back on the 30 day history that I have on the rest? 

(I do not use Google)

[MplsCustomer]

@JaneZivic 

It depends on what Nest Aware subscription you have. The link below explains what you get with each subscription.

In the Google Nest app, you can see what subscription you have on that camera by going to your camera, selecting Settings, and selecting Nest Aware.

https://support.google.com/googlenest/answer/9681538?hl=en

What you get with a Nest Aware subscription:

https://support.google.com/googlenest/answer/9233159?hl=en#zippy=

Nest Aware basics:
https://support.google.com/googlenest/answer/9546397?hl=en#zippy=

[EmersonB]

Hello everyone,

@Steph83 thanks for posting here in the community. We understand your concern about subscribing to the 2nd generation of Nest Aware subscription. Were you able to read the information and check the link that MplsCustomer has shared? In case you have an update, you know where to find us.

I appreciate your help, MplsCustomer.

Best,
Emerson

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[JaneZivic]

I do not use google. I use firefox and safari.  I have a yahoo email address.  this response did not help.

[janthadeus]

Hey folks,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for your continued assistance, MplsCustomer.

Best,

JT

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT