Nesg aware not working

[Dulcevanasse]

Nest aware doesn't even open on my nest app. Keeps crashing. 

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[janthadeus]

Hi folks,

Thanks for your help here, Brad.

I want to make sure you're all good — how did the steps go?
 

Thanks,

JT

[janthadeus]

Hi Dulcevanasse,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
 

Regards,

JT