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Nest App keeps asking me to renew Nest Aware

hambone
Community Member

Every other time I open the Nest app on my android, it asks me if I want to renew/resubscribe my Nest Aware service.

I don't understand why because:

1) I've never subsribed to Nest Aware, free trial or otherwise.

2) I have 2 nest thermostats and 2 nest protects. I have never owned a camera.

Any ideas how to get this to stop permanently?

10 REPLIES 10

FckNestAware
Community Member

I would love to know the answer to this.

Schmeddley
Community Member

I do own a Nest camera and am suddenly having the very same issue. My camera no longer turns on automatically. I cannot access the camera until I respond to this blatant marketing spam! Grr. No more Nest, anything. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Are y'all sure that you are subscribed to Nest Aware on the correct account? Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Please let me know if you need further assistance.

Best Regards,

Brad.

I only have one account, and I've never paid for Nest Aware. I used the free trial and now that it is gone I keep getting the prompt to resubscribe. I went through all the info provided and have had no luck.

Brad
Community Specialist
Community Specialist

@FckNestAware

 

I would suggest that you reach out to Support to see if they can assist you with removing this issue, or at least explaining it better than I could. I do not have any access to that information, nor can I manage it for you. I am only a Community Specialist/Moderator over these forums.

 

Best regards,

Brad.

I was posting here in hopes that it could be resolved without going through a call. In my experience that usually ends up with a lot of time and effort and the problem still persists. I will probably just deal with it for now rather than try to go through support. Thank you anyway.

Brad
Community Specialist
Community Specialist

@FckNestAware

 

I am afraid that is not how these Community Forums work. This is not the place for direct support from Google. You will need to contact into Support for direct assistance. This is a place for community members to help answer other community members out with questions, or things of that sort. Sorry for the confusion.

 

Best regards,

Brad.

I understand this isn't Google support. I was hoping someone in the community would have some insight. Maybe I'll eventually give in and contact them, but it's more likely I'll just deal with the issue for now until I decide to replace my Nest and consider other smart thermostats that hopefully won't have similar issues. Thank you for your replies.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

Thank you for your understanding. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.