Nest Aware Familiar Faces not recognizing any compatible devices

[JoeK87]

I have been using Nest cameras for years now.  I currently added to my nest ecosystem by purchasing four additional cameras (2 outdoor / 2 indoor).  They are all up and running and I added Nest Aware Plus for the added features.  The issue I am having is when I go to activate/ set up the Familiar Face function the Google Home app states "No compatible device".  

I am able to view 60 days of events as well as 24/7 video for 10 days.... but no luck with the familiar faces.

Any ideas on what I am doing wrong?

[MplsCustomer]

@JoeK87 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hello everyone,

@JoeK87, thanks for reaching out to the Community.  I wanted to check if you were able to contact the support team as suggested by MplsCustomer above. If yes, how was it?

Also, you can check out this guide to help you troubleshoot familiar face detection.

Reach out if you have any questions.

I appreciate the help, MplsCustomer.

Best,

Lance