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Drop-Cam replacement

Alyosha75
Community Member

‎11-05-2023 03:10 AM

Hello there,

I have received an email back in April with an offer for free replacement of my two drop-cams. I have completed the order using the link provided, but have not received the replacement cameras nor any communications from you in that regards.

how can I track my order?

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Lance_L
Community Specialist
Community Specialist

‎11-05-2023 02:08 PM

Hi Alyosha75, 

 

Thanks for reaching out to the Community.

 

I’m sorry to hear that you haven’t gotten any updates about the replacement Nest cameras. Don’t worry; help’s here.

 

To find the latest updates on your replacement or return, you can check the status of your request. You need to login with the account used to order the replacement or enter your RMA ID, which you can find in the confirmation email from Google Store.

 

Keep me posted.

 

Best,

Lance

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