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Nest Aware Plus Not Working

Community Member

I have purchased nest aware plus a total of 3 times over the last 6 hours and have not been able to get the subscription to show up using the nest app, or the google home app, OR logging in on a laptop to my nest account.  Each method of logging in advertises nest aware to see my history.  I've gone through the proper course to purchase nest aware, because the only way to purchase is by going through the google account.  I've done that, and have the email purchase receipt for each time I subscribed.  I don't have perks of any aware subscription, the subscriptions don't show up on my subscriptions tab under my google email account and I know i've been billed...3 times now.


I've made sure that all my devices are online and actively working using the google home app.  All of my devices except my google home register on the nest app.  All of my devices except the google home appear when I log in to my account on my laptop.




You could try the "Contact us" option under "Nest Aware Premier Care" on this help page to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team":

Hi folks,


Thanks for your help, MplsCustomer.


Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.



Community Specialist
Community Specialist

Hi Tolon,


How's it going? Still need our help?




Community Specialist
Community Specialist

Hey there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.