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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 27496 Views
  • 186 replies
  • 45 kudos

not getting all footage

this has honestly been a big hassle so listen up customer service.....we are not getting accurate footage. its a bit of a hit or miss.. not secure what is the issue with our account and why are we not getting all the footage????

Footage Lost, Bike Stolen

Hello my bike was stolen last night and I subscribed to nest aware this morning now all the footage from last night is gone. Is there anyone to recover?

soyed by • Community Member
  • 399 Views
  • 5 replies
  • 0 kudos

Can't create Nest Aware subscription

So we've had our Nest cameras (total of 8 cameras) for about 4 years with no issues and a auto-renewing monthly subscription active for Nest Aware. In May 2022, I was trying to get rid of a bunch of Google products/services I no longer user and accid...

dano9258 by • Community Member
  • 1519 Views
  • 7 replies
  • 0 kudos

Resolved! Video playback

My video playback isn’t working on any devices. I phoned google nest yesterday and the lady said I needed to update the software. The only thing I can find out about this is that updates on cameras are automatic and can’t be done manually. Frustratin...

Ju2 by • Community Member
  • 1046 Views
  • 8 replies
  • 1 kudos

Terrible Communication Nest Team

I want to start out and say that I have purchased several nest products throughout my home. I have been pretty satisfied with most of those products.Yesterday I received a promotional email from google stating that if I signed up for a yearly subscri...

Adding New Family Member

I have been trying to add a new family through Google Home. I followed all the directions and when the new person attempts to join in Google Home (to accept the invite), we keep getting that the link is not valid. Her nest app recognizes the invite i...

Resolved! Nest Paid subscription NOT working

I signed up for the free trial to see if it's worth the small cost, and after a few days the paid services are not available at all. I'm using the right account and tried to clear the data on the nest app, but still nothing. It gives me the option to...

No Push Notifications

Hello, our family has migrated from the Nest App to the Google Home App, now we're no longer receiving push notifications for activity, even though activity events are identified correctly in the Google Home App. We are however able to still get push...

ernestns by • Community Member
  • 1199 Views
  • 7 replies
  • 0 kudos

Nest aware subscription issue

Hi, i purchased a nest aware subscription and i migrated my google accounts. However i do not sew 30 days of recorded history or any videos for that matter. It says "see more with nest aware". My card was already charged a year subscription on 6/18 a...

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