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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Turn off camera nest cam monitoring when at home

Hi all,Have nest aware monitor place in Kitchen.I need to be able to switch camera on or off being away from home, which is fine.My issue is, that when I enter Kitchen it shows me on the monitor. I do not require this as I know who I am How do I turn...

Bobyammy by • Community Member
  • 1085 Views
  • 3 replies
  • 0 kudos

Personal routine disappeared

Hi,Last time I wanted to change one of my personal routines, I couldn't find it anymore in Google Home. However, this routine is still running everyday, but I really would like to retrieve it to update it.I've restarted my phone but that doesn't chan...

Cazertio by • Community Member
  • 2538 Views
  • 13 replies
  • 0 kudos

Nest aware subscription in Israel

Hi,It is very disappointing that Google so far didn't open up subscription for Nest Aware products in Israel. I'd like to know why? And also who can we reach out to in order to promote this?An answer that says it is not in the list of supported count...

bissa by • Community Member
  • 1492 Views
  • 5 replies
  • 1 kudos

Fraudulent Billing Practices

Google markets and sells nest aware subscriptions to those with battery only and battery/wired doorbells even though nest aware is not compatible with those devices. Google refuses to issue refunds for the months they collected subscription fees frau...

Drewute by • Community Member
  • 1825 Views
  • 10 replies
  • 1 kudos

Google Nest Aware is Terrible

Actually got a live person to help me switch from Next Aware to Google Nest Aware 4 weeks ago. Since then I do not know when anyone is at my door or ringing the doorbell when I am not there. Checked all connections and notification settings and every...

flygirl by • Community Member
  • 3586 Views
  • 16 replies
  • 0 kudos

My account was charged a separate time so two times

My account was recently charged from Palo Alto, Ontario CA for $5 and I have already been charged with my regular monthly payment. I need to get this resolved by speaking to someone (which is not possible by phone or chat) can someone let me know if ...

jsecrest18 by • Community Member
  • 1099 Views
  • 4 replies
  • 0 kudos

Delayed phone notifications

Not sure if this is a Nest or a Pixel 7 Pro issue, but I'm getting seriously delayed notifications when someone appears in front of my wired nest doorbells. Yesterday I got one that was 54 minutes late. I tried restarting the phone, turning off adapt...

Kholar by • Community Member
  • 1784 Views
  • 6 replies
  • 1 kudos
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