Charged for nest subscription that I cancelled

[sderrow]

I just received a 107.25 charge from Nest.  My nest aware quit working months ago, even though I still had an active subscription.  I contacted Nest and cancelled my subscription.  I no longer use a nest doorbell for this reason.  I am now being charged for a nest renew account.  How do I contact someone to get a refund.  I tried online and was told to log onto my nest renew account.  Trying to log on and am told I do not have an account. I am beyond frustrated!!!!!!!!!!  I will never use another Google product!!

[David_K · Accepted solution]

Hi @sderrow 

Sorry to hear about this. To protect your privacy, we cannot help with account or billing related issues in this public community. To get the best support with this issue:

1. Go to Contact Us - Google Nest Help.
2. Select a category / product family, and type in a brief description of the issue, then click "Next".
3. Click "Other".
1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
2. If you're not signed into your Google account, you won't see the device selection dropdown.
4. Enter the serial number of your device (if applicable), then click "Next step".
1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
2. If you're not signed into your Google account, you won't see this step.
5. Review the available help resources, and if none resolve the issue, click "Next step".
6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.