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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Paying for Nest Aware but not getting features in app

I have had a nest aware subscription for nearly two months now and the features are not enabled in the app. The subscription is active and the cameras are on my account. Is there something i need to do in order to activate it? I have reset the camera...

JoePawluk by Community Member
  • 1867 Views
  • 8 replies
  • 0 kudos

Vehicles detected as people

Hi there, I went to many thread on this topic here and seems that I'm not the only one to have this issue, and no-one got it fixed. So I have very very litlle hopes, but I take chance. I have a Nest Doorbell (wired) that detects people in lieu of car...

Screenshot_20230512-080729.png
jmspaggi by Community Member
  • 3751 Views
  • 10 replies
  • 1 kudos

Nest cam being viewed by someone else outside my family

Last night I experienced the most creepy thing ever. My husband was already sleeping, my daughter has her access revoked to her tablet after 9pm plus she has no access to the Nest app or the Google Home app. so around 12am and 2am I was getting a con...

Asvid by Community Member
  • 5341 Views
  • 18 replies
  • 0 kudos

overpaid subscription

In December 2022 I received an email saying my annual sub of £120 hadn't gone through. I rectified this by changing the payment to a monthly sub of £10. However on checking our account I note the £120 did go through. Therefore we are due a refund of ...

crezzer6 by Community Member
  • 978 Views
  • 4 replies
  • 0 kudos

Subscription payments

I keep paying my subscription and they email me to tell me my payment did not go through. Although another page says I am paid up until December. This is very confusing. Please help

Ramona1 by Community Member
  • 1134 Views
  • 5 replies
  • 0 kudos
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