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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Can’t see my Nest Aware subscription

My partner and I are in the same “Family Google”. We had a nest aware subscription that one of us subscribed to (our own personal email/bank, etc) but we would both be able to access the benefits via our nest or Google home app. For some reason the s...

Bexx33 by • Community Member
  • 3408 Views
  • 9 replies
  • 0 kudos

Saving non event clips

Nest Aware is not cheap (for what you get). I mostly pay for this service to record 24/7. I have to say it blows my mind that there is NO way within the app or browser to save clips outside of recorded events (with the flood camera light/camera). I s...

Sonpit by • Community Member
  • 701 Views
  • 1 replies
  • 2 kudos

Hub Max not picking up motion?

I have a nest hub max with a premium subscription. For whatever reason, the camera stopped recording motion after about 1:30 pm yesterday afternoon. My theory (but I need help explaining this) is that I have an oscillating fan within the frame of the...

B503 by • Community Member
  • 2286 Views
  • 9 replies
  • 0 kudos

NEST Labs charge

Recently switched all to $120 Nest Aware Plus from an old plan subscriptions for each camera which was $200. The new plan renewed and charged $120 to the credit card under "GOOGLE *Google Nest" on April 24, 2023 and somehow the old plan charged me an...

Phuongmha by • Community Member
  • 5932 Views
  • 4 replies
  • 1 kudos

from nest to google - how to fail to deliver

Nest - cameras, thermostat everything is clean in the ios app. I can view history per second quickly for activity on my cameras.Google recently sent me a camera to replace a dropcam and not only will it not work in the nest app but the google home ap...

mve by • Community Member
  • 648 Views
  • 1 replies
  • 0 kudos

Recorded events not saving

Hi there,I have 2 houses linked to my subscription. Until recently all recorded events have been saved as they should. Now events at the house 2 are not being saved at all. We get an event notification and within a few minutes the recording is gone. ...

Grump2 by • Community Member
  • 2063 Views
  • 7 replies
  • 0 kudos
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