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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! 10 Metre Cables bought from Google Shop

Neither of the 10 Metre cables I bought work on any outlet or with any camera. The battery icon is still lit. When i replace with standard power lead it immediately goes out? Is there a problem with all 10m power cables?

garno by • Community Member
  • 1684 Views
  • 5 replies
  • 0 kudos

Nest aware works for nest cam but not google cams

Ok so, I have several Nest iq cams outside of my home and I paid for the nest aware so I can keep an eye on things. Recently I purchased a Google battery cam for my office and I had it set up with a new home address but for some reason is asking me t...

Falcy89 by • Community Member
  • 1685 Views
  • 5 replies
  • 0 kudos

Device help or recommendation

I moved from Simplisafe to ADT, and received Google Home as part of the installation. I have a GFI circuit in my garage, into which I have plugged a freezer. Often enough, a rain storm passes through, and the circuit trips, leading to the freezer los...

Bki-in-SC by • Community Member
  • 631 Views
  • 1 replies
  • 0 kudos

New Feature: ALARM vs. Notification

Hello, My GHome App is bothering me every time my wife changed the room and is constantly telling me "wife is in kitchen", "wife is in bedromm", "wife is in kitchen".... ok, this works fine. I just dont care But in between of all these "wife changed ...

Richi220 by • Community Member
  • 707 Views
  • 1 replies
  • 1 kudos

Nest Aware subscription migration

I recently replaced my Nest Secure that was monitored by Brinks, with ADT, per the news about Nest Secure. Of course, I have already cancelled my Brinks monitoring subscription.I had a Nest Aware subscription with my Secure, purchased THROUGH the Nes...

LadyMarah by • Community Member
  • 1726 Views
  • 5 replies
  • 0 kudos

Resolved! Nest Aware footage

Hey,Is it possible to retrieve footage from one of my cameras from 34 days ago? It's past the 30 day mark, I get that. It's just that i need to download something that was caught on camera, for a court case?ThanksTom

CaptChaos by • Community Member
  • 4656 Views
  • 12 replies
  • 0 kudos

My New Credit Card Payment was rejected

I finally figured out how to add a new credit card number and then I get an email from Nest saying it was rejected. The card has thousands of dollars available on it and I triple checked to make sure I added the correct number. Where can I go to get ...

Subscription

My thirty day trial ended on 18 Jul and my subscription didn’t start. My camera has reverted back to three hour recordings. How do I get my subscription started.

Marto123 by • Community Member
  • 880 Views
  • 3 replies
  • 0 kudos
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