Nest Aware Refund

[vsmorton]

I just got autorenewed for two nest aware subscriptions. I don’t need one of them anymore and cannot even locate the camera that was under that subscription. We moved. 

I canceled the subscription and instead of offering me a refund it says I have service for another year but that it won’t auto renew next year. I don’t want to pay for a year for a device I can’t even locate and I’m not using. 

I have been all over this site trying to find a way to actually contact someone in customer service and there is no direct way. It’s infuriating. 

I would keep the 2nd Nest Aware subscription if they would refund for the one I canceled. If I don’t get the refund I will be canceling my other membership. Please contact me if you would like to keep me as a Google customer. 

[MplsCustomer]

@vsmorton 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[vsmorton]

Thanks but this didn’t work. I cannot believe how difficult it is to contact someone who actually works at Google. I’m really unimpressed with their customer experience. I hope someone from Google reaches out. 

[nerys]

Hi vsmorton,

Thanks for posting in the community!

I'm so sorry to hear that you're having difficulties contacting customer support to try to cancel and get refunded one of your Nest Aware subscriptions. No worries; we're here to help! 

My team would like to assist further in a private channel. When you get a chance, please fill out this form. Let me know when you're finished. We’ll have someone reach out to you via email from there.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.